Refund policy

Returns and Refunds

The Mammoth Commercial Website Review is a bespoke service. We carry out the review and provide the findings digitally. It is not a physical product, so there is nothing to return.

Cancelling your order

If you are a consumer, you normally have 14 days from placing your order to cancel a service bought online.

If you ask us to start the review during that 14-day period and then cancel before it is complete, you may have to pay for the work carried out up to the point you cancel. We will calculate this in proportion to the work completed.

If you have asked us to start immediately and acknowledged that your cancellation right ends when the review is fully completed, you will no longer have the right to cancel once we have completed the review.

Once work has started, we do not offer refunds simply because you change your mind, decide not to use the findings, or no longer want the service. This does not affect any rights you have if the service was not provided with reasonable care and skill or other rights that cannot be excluded by law.

How to request a cancellation or refund

Email us through the contact details on our website and include your name, order number and request. If you cancel while work is in progress, tell us as soon as possible so we can stop work.

Where a refund is due, we will issue it to the original payment method within 14 days of agreeing that you are entitled to it.

This policy does not limit your statutory rights.